IoT

Where’s the “Wow” in Hospitality?

wheres-the-wow-in-hospitality

wheres-the-wow-in-hospitality

The goal of any successful hotel, casino or theme park shouldn’t just be to provide their guests with a good time but to truly wow them, helping to improve guest loyalty and anticipate services before the guests know what they even need. The insights attained from Big Data and the visions behind the Internet of Things have the potential to provide visitors with an entirely personalized experience that unifies all components of their stay. So how do you go beyond mobile apps and build a travel, recreational experience that integrates all parts of the value chain and keeps guests coming back for more?

Contributors

Michael Israel

Michael Israel, Senior Vice President and CIO, Six Flags

A lifelong member of the IS community, Michael Israel began his career in technology sales and rapidly progressed to the position of chief operating officer for a high-end, solutions based systems integration consulting firm. After gaining ... More   View all posts

Morgan Geddie

Morgan Geddie, Associate Dean, Department Chair and Professor, Recreation, Hospitality and Parks Management Department, California State University Chico

Morgan Geddie is the Department Chair and a Professor of Resort and Lodging Management in the Department of Recreation, Hospitality and Parks Management at California State University, Chico. He is also Associate Dean of the College of Com... More   View all posts

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