The Service Resolution Management (SRM) wave
General

The Service Resolution Management (SRM) Wave

General - The Service Resolution Management (SRM) Wave

The service resolution management (SRM) wave is all about giving better serve customers. How different is it from CRM? What new opportunities and challenges does it bring for software vendors and end customers?

Contributors

Alan Hubbard, Executive Vice President, R&D, KANA

Alan joined KANA in June 2002 and currently serves as Executive Vice President of Research & Development. Alan brings more than 20 years of engineering and management expertise to his role at KANA. Prior to KANA, Alan was the Vice Presi... More   View all posts
Add Comment
Click here to post a comment

Subscribe to Podcast

Get It on Mobile App

Advertisement

Motorola_Solutions_mpu_300x250

Follow Us

Newsletter

CIO Talk Network

Login


Not Member Yet?
Register

Register

  • Minimum length of 8 characters