Innovation

Assembling a Business “Village” for Effective Customer Support

Assembling a Business “Village” for Effective Customer Support

The increasing technical complexity of support today demands teamwork spanning not only the whole corporation but outside as well. To reach the highest service/support goals it may be necessary to reach out to external partners, developers, and even other customers. How can IT pull all these people from so many different business constituencies together into a virtual “village” to really resolve customer problems?

Contributors

    • Robert Webb, Chief Information Officer, Hilton Worldwide
    • Joe Eng, Chief Information Officer , JetBlue Airways
    • Arun Rajan, Chief Technology Officer, Zappos.com

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Contributors

Robert Webb

Robert Webb, Chief Information Officer, Hilton Worldwide

Robert Webb heads the technology division of Hilton Worldwide—the leading global hospitality company with more than 3,600 hotels in 82 countries. As CIO, Webb expands on a strong background of experience driving technology-enabled busines... More   View all posts
Joe Eng

Joe Eng, Chief Information Officer , JetBlue Airways

Joseph “Joe” Eng is JetBlue’s Executive Vice President of Systems and Technology, and is responsible for the value airline’s IT strategy, development and execution. Joe joined JetBlue in March 2008 and reports to Rob Maruster, JetB... More   View all posts
Arun Rajan

Arun Rajan, Chief Technology Officer, Zappos.com

Arun is the Chief Technology Officer of Zappos.com, Inc where he leads all aspects of technology. Most recently, Arun was the co-founder and CTO of Intent Media, an early stage online advertising firm in the e-commerce space that is backed ... More   View all posts
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Robert Webb

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