CXO Digital Transformation Leadership

Steps to Delivering Relevant, Resilient, and Reliable Digital Services


Both your internal and external customers want intuitive, reliable, secure, and ideally, always available digital services that make their lives easier. So how do you define your digital service offering for relevance and keep it that way? How do you safeguard the privacy and security needs of the users you serve and build it to scale to widen your impact?

Finally, instead of chasing five nines level perfection, how to make your digital service delivery resilient so you bounce back no matter the disruption? Get answers to the pressing questions:

    • How to use data-driven approaches for unraveling customer mysteries to innovate and operationalize?
    • How to select, right-size, and optimize technology infrastructure and tools, business processes, and culture?
    • How to keep customer digital journeys with you safe and private?
    • How to bounce back from disruptions and continue to serve your customers reliably?


    • Nashira Layade, Executive Vice President and Chief Technology Officer, Realogy
    • Viren Shah, Chief Digital Officer, GE Appliances, a Haier company
    • Mark Miller, Chief Information Officer, Party City
    • Eddie Borrero, Chief Information Security Officer, Blue Shield of California

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Nashira Layade

Nashira Layade, Executive Vice President and Chief Technology Officer, Realogy

Nashira W. Layade serves as executive vice president, chief technology officer of technology services for Realogy. Appointed to the role in September 2020, Layade leads Realogy’s technology infrastructure, security, operations, and suppor... More   View all posts
Viren Shah

Viren Shah, Chief Digital Officer, GE Appliances, a Haier company

Viren Shah is the Chief Digital Officer at GE Appliances, a Haier company. Shah has been with GEA since October 2018 in which he was appointed to lead the business through a digital transformation with a focus on data/intelligence at the ce... More   View all posts
Mark Miller

Mark Miller, Chief Information Officer, Party City

Mark Miller joined Party City Holdings, Inc. (PCHI) in May 2020. He is Chief Information Officer and, in this capacity serves on the company’s Executive Leadership Team. With technology being key to offering customers a variety of omnicha... More   View all posts
Eddie Borrero

Eddie Borrero, Chief Information Security Officer, Blue Shield of California

Eddie Borrero is Vice President, Chief Information Security Officer at Blue Shield of California, a nonprofit health plan with $21 billion in annual revenue serving 4.6 million members in the state's commercial, individual, and government m... More   View all posts


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Nashira Layade


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