Leadership

Should IT Drive Business Service Reliability?

Should IT Drive Business Service Reliability?

To deliver value, a given business service must be highly reliable. What are the challenges to reliability? And, if reliability is based on broad accessibility, guaranteed continuity, and high performance – aren’t those all dependent on IT? If IT is driving reliability, who is accountable, IT or Business? Shouldn’t IT share accountability?

Contributor

    • Rob Reeg, President, Global Technology and Operations, MasterCard World Wide

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Contributors

Rob Reeg

Rob Reeg, President, Global Technology and Operations, MasterCard World Wide

Rob Reeg is president, Global Technology and Operations. Based at the Global Technology and Operations headquarters in St. Louis, Missouri, he also serves as a member of the company’s Executive Committee and Management Council. Employees ... More   View all posts
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Rob Reeg

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