SaaS Management: Morphing Pain!

SaaS Management: Morphing Pain!

SaaS promises big relief while causing new headaches such as: Identity Management challenges, difficulties in moving quickly and seamlessly from one SaaS offering to another, and greater difficulty in isolating issues within the brave new world of mashups.


    • John Rowell, CTO, Opsource
    • Joe Burton, CTO, CISCO-Unified Communications
    • Ben Pring, Research Vice President, Gartner IT Services and Sourcing Group

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John Rowell

John Rowell, CTO, Opsource

Over the past decade, John has held senior management positions with leading hosting, telecommunications, and Internet services companies. Prior to co-founding OpSource, he was Vice President of Operations for Metromedia Fiber Network (MFN)... More   View all posts
Joe Burton

Joe Burton, CTO, CISCO-Unified Communications

Joe Burton is Vice President and Chief Technology Officer in Cisco's Voice Technology Group. His team is responsible for vision, technical strategy and advanced research for Unified Communications at Cisco. During his career at Cisco, Joe h... More   View all posts
Ben Pring

Ben Pring, Research Vice President, Gartner IT Services and Sourcing Group

Ben Pring is a research vice president in Gartner Research, where he is part of the IT Services and Sourcing group. He covers business process outsourcing services, application outsourcing and IT utility computing (including "on demand" and... More   View all posts
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