Digital Transformation Leadership

Reinventing Carrier: A 100-year-old Startup Journey

Reinventing Carrier: A 100-year-old Startup Journey

Carrier, a legacy waterfall manufacturing company, has embarked on a journey to reinvent itself by leveraging digital. From educating the leadership and board about the value of digital, partnering with business unit leaders, and embracing the power of analytics, automation, and other emerging technologies, it is no small feat to pull it all together with challenges galore. So how has the journey been thus far? What shift in mindset, culture, talent, processes, and tools has allowed Carrier to continue to transform into a modern, customer-centric lifecycle solutions provider?

Contributor

    • Bobby George, Sr. Vice President & Chief Digital Officer, Carrier
    • John Souther, Executive Director, Digital Growth & Strategy, Carrier
    • Ellen Trager, Executive Director of Digital Commercial HVAC, Carrier

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Contributors

Bobby George

Bobby George, Sr. Vice President & Chief Digital Officer, Carrier

Bobby George is Sr. Vice President & Chief Digital Officer for Carrier, leading the company’s global digital and information technology strategies and operations. In this role, he is responsible for identifying digital strategies that... More   View all posts
John Souther

John Souther, Executive Director, Digital Growth & Strategy, Carrier

John Souther is the Executive Director of Digital Growth & Strategy at Carrier. Over his tenure, John has been instrumental in shaping our Digital talent transformation and building partnerships within Carrier. John’s leadership of th... More   View all posts
Ellen Trager

Ellen Trager, Executive Director of Digital Commercial HVAC, Carrier

Ellen Trager is the Executive Director of Digital Commercial HVAC, tasked with driving Carrier’s Digital Strategy in alignment in Commercial HVAC’s strategic priorities to support the business and enhance customer experience by capitali... More   View all posts

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Bobby George

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