Digital Transformation • Innovation • Leadership

Rearchitecting Your Business Operating Model for Superior Customer Experience

Rearchitecting Your Business Operating Model for Superior Customer Experience

In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From organizational culture and employee training to technology infrastructure and process design, how are organizations reimagining each component to enable a superior customer experience?

Contributor

    • Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group

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Contributors

Nitin Sethi

Nitin Sethi, Chief Digital Officer, Consumer Businesses, Adani Group

Nitin Sethi is Chief Digital Officer of Consumer Businesses at Adani Group. He is a founding leader of Adani Digital Labs. Previously built and scaled 6EDigital for Indigo. In previous life for two decades worked for brands like Naukri, ... More   View all posts

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