Patient Experience Beyond Portals

Patient Experience Beyond Portals

Healthcare - Patient Experience Beyond Portals

What are the healthcare providers doing to improve patient care to differentiate themselves in the new, value-based payment era? Are they thinking beyond online portals which offer just administrative convenience? How are they using emerging technologies such as AI and Robotic Process Automation to improve patient experience and healthcare outcomes?


Ben Patel, Chief Information Officer, Sinai Health System

Ben Patel is the Chief Information Officer (CIO) at Sinai Health System in Chicago. Mr. Patel is responsible for developing information technology strategy for Sinai that aligns with business needs covering all areas of health care technolo... More   View all posts

Jamie Nelson, Vice President and Chief Information Officer, Hospital for Special Surgery

JAMIE M. NELSON is Senior Vice President and Chief Information Officer at Hospital for Special Surgery in New York City. Ms. Nelson’s 34-year career in healthcare includes extensive experience in Information Techology Leadership and Cons... More   View all posts
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