Automation Healthcare

Patient Experience Beyond Portals

Patient Experience Beyond Portals

What are the healthcare providers doing to improve patient care to differentiate themselves in the new, value-based payment era? Are they thinking beyond online portals which offer just administrative convenience? How are they using emerging technologies such as AI and Robotic Process Automation to improve patient experience and healthcare outcomes?


    • Ben Patel, Chief Information Officer, Cone Health
    • Jamie Nelson, Vice President and Chief Information Officer, Hospital for Special Surgery

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Ben Patel

Ben Patel, Chief Information Officer, Cone Health

Ben Patel serves as the Chief Information Officer (CIO) at Cone Health. Ben is responsible for developing and executing information technology strategy for Cone Health that aligns with business needs covering all areas of health care techno... More   View all posts
Jamie Nelson

Jamie Nelson, Vice President and Chief Information Officer, Hospital for Special Surgery

JAMIE M. NELSON is Senior Vice President and Chief Information Officer at Hospital for Special Surgery in New York City. Ms. Nelson’s 34-year career in healthcare includes extensive experience in Information Techology Leadership and Cons... More   View all posts
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Ben Patel


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