Innovation

Making IT Shared Services Work

Making IT Shared Services Work

Some claim that while the IT shared services model looks good on paper, it’s a nightmare to implement and doesn’t produce the promised ROI. Is this true? What is the actual success rate of implementations, and have they yielded real value? What is the optimum mix of people, processes, and technology needed to make the IT Shared Services model work?

Contributors

    • Ewald Comhaire, Director, Global Infrastructure Services, HP Services, Hewlett-Packard Company
    • Jerry Johnson, Chief Information Officer and Director of Information Technology Services, Pacific Northwest National Laboratory

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Contributors

Ewald Comhaire

Ewald Comhaire, Director, Global Infrastructure Services, HP Services, Hewlett-Packard Company

Ewald Comhaire manages the global practice for infrastructure services and solutions within HP services. This practice, in partnership with the Microsoft Services practice, is responsible for solutions, services and methodologies in the are... More   View all posts
Jerry Johnson

Jerry Johnson, Chief Information Officer and Director of Information Technology Services, Pacific Northwest National Laboratory

PNNL is a Department of Energy Office of Science national laboratory that solves complex problems in energy, national security and the environment, and advances scientific frontiers in the chemical, biological, materials, environmental and ... More   View all posts
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Ewald Comhaire

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