Even the most successful global organizations struggle at effectively coordinating and controlling their operations. To do this, they need common processes across geographical regions to promote efficiency while also customizing products and services that match the needs of their local business units and functions. This also requires tailoring of their global IT in parallel, to accommodate their localized operations. How are Global business operations and IT executives addressing these challenges?
- Peter Cook, Chief Information Officer Europe, Global Shared Services, Wolters Kluwer N.V.
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