David Cannon is the Governance Chair with itSMF USA Board. He is a fellow of the Institute of Service Management – the highest level of professional achievement in this field. He was the founder of itSMF chapter in South Africa. He was the founder and director of the itSMF International. He is a contributing author for ITIL refresh (Version 3) and has also been an active participant in the ongoing development of the IT Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF). Currently, as an ITIL Evangelist with HP, he is responsible for establishing, building and supporting IT Service Management practices across corporate and regional boundar Less   View all posts

John has 13 years experience as an IT architect, manager and director in Alcatel-Lucent and 15 years experience as an engineer and manager in Bell Labs He currently supports the deployment of the new IT Common Support Model, which includes IT Service Management and Identity & Access Management processes. During his management career in Alcatel-Lucent, John has partnered with the science areas of the company to develop early IT trails to speed the incubation of new technologies. He was the program director and solution architect of the transformational IT Service Management initiative. Since 2005, JOhn has been sought as a speaker regarding the value proposition of ITSM and ITIL at the CIO Forum, the HP Software Forum, the HP Regional Sales Symposium, the IT Service Management Forum, the IT Business Forum and the Society for Information Management. John is ITIL Foundation certified and ITIL Practitioner certified for various ITIL processes. Less   View all posts