General

Leveraging ITSM Beyond IT

General - Leveraging ITSM Beyond IT

IT Services Management (ITSM) started as a set of best practices to deliver better IT. However, the execution touches almost every area of business. Isn’t it time that we exploit ITSM’s potential beyond IT?

Contributors

David Cannon

David Cannon, President, itSMF USA Board. Co-author, Service Operation book for ITIL v3. ITSM Practice Principal, HP

David Cannon is the Governance Chair with itSMF USA Board. He is a fellow of the Institute of Service Management – the highest level of professional achievement in this field. He was the founder of itSMF chapter in South Africa. He was th... More   View all posts
John Foley

John Foley, Director – IT Governance, Alcatel-Lucent

John has 13 years experience as an IT architect, manager and director in Alcatel-Lucent and 15 years experience as an engineer and manager in Bell Labs He currently supports the deployment of the new IT Common Support Model, which includes ... More   View all posts
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