ITSM and SOA: Siamese Twins

ITSM and SOA: Siamese Twins

As organizations start implementing ITSM and/or SOA, the interdependence between the two should become obvious. Are organizations recognizing this connection? How can this inherent relationship be leveraged to plan and execute a common implementation and achieve higher level of efficiency, better quality of service, and reduced cost?


    • Ken Hamilton, Founder/Past Chair itSMF USA; Director, HP Education
    • Russ Daniels, VP and Chief Technology Officer, HP Enterprise Services Hewlett-Packard

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Ken Hamilton

Ken Hamilton, Founder/Past Chair itSMF USA; Director, HP Education

Ken Hamilton is Founder and Past-Chairman of itSMF USA, and currently a director of the ITSM Practice at HP Education Services. He is also a recipient of the itSMF USA Life-time Achievement award. Ken has over 20 years of experience in IT, ... More   View all posts
Russ Daniels

Russ Daniels, VP and Chief Technology Officer, HP Enterprise Services Hewlett-Packard

Russ Daniels is vice president and chief technology officer of HP Enterprise Services. In this role, he sets the technology strategy and architecture for HP’s Enterprise Services portfolio. Daniels and his organization assist the HP Enter... More   View all posts
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Ken Hamilton


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