Ken Hamilton is Founder and Past-Chairman of itSMF USA, and currently a director of the ITSM Practice at HP Education Services. He is also a recipient of the itSMF USA Life-time Achievement award. Ken has over 20 years of experience in IT, is a certified IT Service Manager and has led the development of IT Service Management methods and ITIL/MOF best practices in the US. As a director of ITSM Practice in HP Education Services, Ken drives business development and growth ITSM training services. He also develops HP's ITSM strategy in the rapidly growing market in the United States. Prior to joining HP, Ken was the founder and President of ManageOne in Dallas. Less   View all posts

Russ Daniels is vice president and chief technology officer of HP Enterprise Services. In this role, he sets the technology strategy and architecture for HP’s Enterprise Services portfolio. Daniels and his organization assist the HP Enterprise Services business unit in delivering configurable, standardized offerings and new technology-enabled services that help clients reduce cost and complexity while harnessing innovation to better serve their customers. Daniels is a frequently requested speaker on the impact of cloud, the consumerization of IT, automation and the overall IT industry. With more than 30 years of experience in the technology industry, specializing in software architecture, enterprise management, and software development methodologies, he has filled a wide range of staff and line management roles and ran his own Internet Services business. Previously, Daniels was chief technology officer of cloud services strategy, where he drove the overarching business and technology strategies for HP’s approach to the cloud. From 2002 to 2007 Daniels was the chief technology officer of HP Software. During his tenure, the business tripled in revenue and emerged as a significant player in the software industry. He joined HP in 1999. Prior, Daniels spent 15 years at Apple, where he held a variety of technical and management positions, culminating in his role as a senior software architect. Less   View all posts