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IT Infrastructure Library (ITIL) – Is it a Silver Bullet?

IT Infrastructure Library (ITIL) – Is it a Silver Bullet?

ITIL is a set of best practices for IT governance first developed by British Government 20 years ago. With CMM and CoBIT already in place, what incremental benefits does ITIL provide?

Contributor

    • Malcolm Fry, Member, ITIL Advisory Group and Independent Executive Advisor, BMC Software

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Contributors

Malcolm Fry

Malcolm Fry, Member, ITIL Advisory Group and Independent Executive Advisor, BMC Software

Malcolm Fry is a recognized expert with Masters level ITIL certification and serves as an Independent Executive Advisor to BMC Software. Malcolm is the author of four best selling books on IT service and support and is regularly contacted a... More   View all posts
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