Is Your IT Prepared for Fluid Customer Expectations?

Is Your IT Prepared for Fluid Customer Expectations?

In our mobile and interconnected world, we’re constantly playing catch up with “what”, “how much”, and “where” as we try to meet the expectations of our customers who want it all yesterday. We may feel we’re not “in control,” but could IT change that? If so, how? For example, what if we were to create a dynamically scalable and extensible IT application and infrastructure portfolio where all costs are variable and all IT is provisioned “on demand” to meet this end? Would this be a good idea? Would it solve our problems?


    • Jay Keyse, CTO & Chief Strategist Data Centre Services, HP Enterprise Services
    • Peter J. Tseronis, Chief Technology Officer, US Department of Energy
    • Phillip B. Vaughan, SVP and Chief Information Officer, Black & Veatch Corporation

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Jay Keyse

Jay Keyse, CTO & Chief Strategist Data Centre Services, HP Enterprise Services

Jay Keyse has over 20 years experience in the IT Industry, predominantly gained in the oil & gas, commercial business and IT-Outsourcing fields. Jay joined HP Enterprise Services (then EDS) in 1996 to lead the Pan-European Xerox UNIX ... More   View all posts
Peter J. Tseronis

Peter J. Tseronis, Chief Technology Officer, US Department of Energy

As the Chief Technology Officer for the Department of Energy Peter Tseronis is responsible for identifying and supporting innovative programs to transform and modernize the technology and methods in which the department executes our mission... More   View all posts
Phillip B. Vaughan

Phillip B. Vaughan, SVP and Chief Information Officer, Black & Veatch Corporation

Mr. Vaughan is accountable for the firm’s global IT capabilities and resources that support operational and business strategies. He is charged with effectively integrating information technology into engineering, procurement, constructio... More   View all posts
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Jay Keyse


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