General

Is ITIL Delivering On Its Promises?

General - Is ITIL Delivering On Its Promises?

More and more US companies have been adopting ITIL best practices in combination with 6 Sigma, CoBIT and other existing frameworks. Is ITIL really delivering on its promises?

Contributors

Malcolm Fry

Malcolm Fry, Member, ITIL Advisory Group and Independent Executive Advisor, BMC Software

Malcolm Fry is a recognized expert with Masters level ITIL certification and serves as an Independent Executive Advisor to BMC Software. Malcolm is the author of four best selling books on IT service and support and is regularly contacted a... More   View all posts
John P. Gillispie

John P. Gillispie, COO, Iowa's Information Technology Enterprise Office, CIO, State of Iowa, Former President of NASCIO

John P. Gillispie oversees Iowa state government's two key technology operations. As Executive Director of the Iowa Communications Network (ICN), Gillispie oversees management of a unique state-owned fiber optic network, through which Iowan... More   View all posts
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