Malcolm Fry is a recognized expert with Masters level ITIL certification and serves as an Independent Executive Advisor to BMC Software. Malcolm is the author of four best selling books on IT service and support and is regularly contacted as a source of information by technology journalists. In addition, he is the solo performer in a highly successful, best selling video series made for the Help Desk Institute. Malcolm has recently been invited to become a member of the ITIL Advisory Group. Michael recently recorded a new DVD for Help Desk Institute on the subject of the Service Desk and IT Service Delivery. He also authored a book 'Step-by-step Guide to Building a CMDB' to be published in late October 2006. Less   View all posts

John P. Gillispie oversees Iowa state government's two key technology operations. As Executive Director of the Iowa Communications Network (ICN), Gillispie oversees management of a unique state-owned fiber optic network, through which Iowans access distance learning and training opportunities, government services, telemedicine, and telejustice via high-speed Internet and interactive videoconferencing. In fiscal year 2008, ICN customers benefitted from over 200,000 hours of videoconferencing. John also serves as the Chief Operating Officer for the Information Technology Enterprise of the Iowa Department of Administrative Services and as the designated Chief Information Officer for Iowa. John is currently the Past-President of the National Association of State Chief Information Officers (NASCIO), an organization of state chief information officers and information technology executives and managers from state governments across the United States and US territories. Other NASCIO positions Gillispie has occupied include Vice-President and Secretary/Treasurer.. Less   View all posts