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How to Make Your Customer Love You?

How to Make Your Customer Love You?

Your ability to retain customers and increase lifetime value derived from them is dependent on how you manage the journey. They may pause and restart multiple times as well as change directions. Instead of leading them, we need to be beside them attending to their needs and desires keeping them comfortable. This would need to happen overtime across multiple channels including web, mobile, and store front and in person. How to effectively design and manage such a journey so that your customer loves you?

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Gordon Gaudet

Gordon Gaudet, Executive Vice President & Chief Information Officer, Selective Insurance

Gordon J. Gaudet Executive Vice President & Chief Information Officer, Selective Insurance Gordon J. Gaudet is executive vice president, chief information officer, with responsibility for all ITS operations at Selective. Gordon jo... More   View all posts
V S. Parthasarathy

V S. Parthasarathy, Group CFO, Group CIO, President (Group M&A & Finance), Mahindra & Mahindra

V S Parthasarathy facilitates Mahindra Group in accomplishing its vision of being amongst the top 50 most admired brands in the world. He is a member of the think-tank of Mahindra Group’s supervisory board called the ‘Group Executive Bo... More   View all posts
John Baldoni

John Baldoni, Chair of leadership development N2growth, a global leadership advisory firm & Author of 13 books… newest is MOXIE, The Secret to Bold and Gutsy Leadership, None

John Baldoni is chair of the leadership development practice of N2growth, a global leadership consultancy. John is an internationally recognized leadership educator, executive coach and speaks throughout North America and Europe. John is th... More   View all posts
Teri Pennington

Teri Pennington, Deputy CIO, City of Austin, TX

Teri Pennington Deputy CIO, City of Austin, TX Ms. Teri Pennington serves as the Deputy Chief Information Officer (DCIO) for the City of Austin, Communications and Technology Management department, (CTM). Ms. Pennington leads the Dep... More   View all posts
Donald F. Martin

Donald F. Martin, Vice President and CIO, Armstrong World Industries

Don is vice president and chief information officer of Armstrong World Industries where he is currently managing several web initiatives. Don came to Armstrong in March 2002 from OfficeMax where he was vice president of Information Systems.... More   View all posts
Merv Tarde

Merv Tarde, VP, Information Technology and Chief Information Officer, Vice President of Facilities and Property Management, , Interstate Battery System of America, Inc.

Merv Tarde has served as the Chief Information Officer of Interstate Batteries since August 1998. Prior to joining Interstate Batteries, Merv spent more than 20 years in the telecom industry beginning with Bell Laboratories and ending with ... More   View all posts
Wayne Shurts

Wayne Shurts, Executive VP & Chief Technology Officer, Sysco

Wayne joined Sysco in October 2012, after serving as Executive Vice President and Chief Information Officer for SUPERVALU. Prior to that, he was with Cadbury Schweppes, first serving as Senior Vice President-Information Technology and then ... More   View all posts
Lt Gen William T. Lord

Lt Gen William T. Lord, Chief of Warfighting Integration & CIO, Office, The Secretary of the Air Force

Lt. Gen. William T. Lord is the Chief of Warfighting Integration and Chief Information Officer, Office of the Secretary of the Air Force, the Pentagon, Washington, D.C. General Lord leads five directorates and one field operating agency con... More   View all posts
Stephen C. Savage

Stephen C. Savage, Senior Vice President, Chief Information Officer, CA, Inc.

Stephen Savage is senior vice president and chief information officer at CA. Stephen manages the implementation of the global ERP system and oversees the internal adoption and implementation of CA solutions based on the company's Enterprise... More   View all posts
Atefeh (Atti) Riazi

Atefeh (Atti) Riazi, Chief Information Officer, NY City Housing Authority (NYCHA)

Atefeh (Atti) Riazi is a senior IT executive and a philanthropist. She has served in both the public and the private sector as a CIO managing large scale Technology projects and initiatives. Currently, as the CIO of NYCHA Atti is responsib... More   View all posts
Judith Glaser

Judith Glaser, Author, Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results

Judith E. Glaser is an Organizational Anthropologist. She is one of the most pioneering and innovative change agents, consultants and executive coaches, in the consulting industry and is the world’s leading authority on Conversational Int... More   View all posts
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Gordon Gaudet


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