What are the secrets for gaining unswerving customer loyalty? A good product or service that provides good value for time/money! building personal relationship with the customer! resolving customer complaints quickly! open and frequent communication with customers to be sure they are happy and stay that way! Now, a quick poll: Are we leveraging IT to do enough of all of the above, in order to gain True Blue customers, both “internally” and “externally”?
Kevin M. Larson, VP and Chief Information Officer, AAR Corp.
Kevin M. Larson is Chief Information Officer for Aviation Services at AAR CORP., a leading provider of products and services to the commercial aerospace and defense industries. As CIO, Mr. Larson provides leadership for AAR’s Information... More View all posts
Kevin M. Larson is Chief Information Officer for Aviation Services at AAR CORP., a leading provider of products and services to the commercial aerospace and defense industries. As CIO, Mr. Larson provides leadership for AAR’s Information Technology, Cyber Security and e-Business teams. Under his direction, IT capabilities have become a competitive differentiator for the Company as his group provides technology and business inputs that are integral across AAR’s operations. Mr. Larson’s customer focus approach led to an application service provider model that includes enterprise hosting, network infrastructure and the commercial offering of the 1MRO Software Suite. Mr. Larson has a successful track record of providing a strategic vision, technical definition and business development support to promote AAR’s products, services and enhanced system integration capabilities. Experience: Kevin M. Larson has held various IT leadership positions at AAR CORP., since joining the Company in 1989. AAR was incorporated in 1955 and today has revenues approaching $2 billion with 5,000+ employees and operations in 60+ locations. The Company’s products and services include supply chain services; aircraft MRO; design and manufacturing services; and airlift support for government customers. Mr. Larson has more than 30 years of Information Technology experience, which includes serving as Assistant Vice President & Information Technology Audit Manager for BMO. In 2013, Mr. Larson was ranked among 150 CIOs from a field of 38,000 selected by ExecRank, which looks at 24 key criteria in selecting its “Most Distinguished CIO” honorees. Less View all posts