What does it take to build a strong brand? It has to provide consistency, convenience, quality and overall value. A strong brand is one that people can trust. Some departments have been successful in maintaining a consistent presence with business and their end users, but how strong is IT’s brand today? Is IT doing what it takes to listen, to deliver, to be visible and to be seen as a catalyst of real change and innovation? For those groups who have mastered this experience, how have they been able to do so consistently, and what’s preventing others from following their lead?
Atti Riazi, Assistant Secretary-General & Chief Information Technology Officer, United Nations
On 09 May 2013, Secretary-General Ban Ki-moon appointed Ms. Atefeh Riazi a United States national born in Iran, as Chief Information Technology Officer, Assistant Secretary-General, Office of Information and Communications Technology, Depar... More View all posts
On 09 May 2013, Secretary-General Ban Ki-moon appointed Ms. Atefeh Riazi a United States national born in Iran, as Chief Information Technology Officer, Assistant Secretary-General, Office of Information and Communications Technology, Department of Management. Ms. Riazi brings with her wide-ranging experience in the public and private sector, focusing on leading complex organizational change involving large departments in challenging environments to deliver vital business transformation through the use of innovation and technology. Ms. Riazi started her professional career with the Metropolitan Transit Authority of New York City. During the period of 16 years, she held various progressively responsible positions and was appointed as the Chief Information Officer with responsibilities for implementing the Metro Card in New York City. Since 2009, Ms. Riazi has served as the Chief Information Officer of New York City Housing Authority with oversight responsibilities for design and deployment of smart building technologies and cost containment practices. She also served as the Acting General Manager with responsibility for all operations. Prior to joining the Housing Authority, she was the global Chief Information Officer and Senior Partner of Ogilvy and Mather overseeing technology, applications, networks and data centres. Ms. Riazi is married with two children. Less View all posts
Chandra Dhandapani, SVP and Divisional CIO, Capital One Financial Services Division
As Senior Vice President and Divisional Chief Information Officer for Capital One’s Financial Services Division, Chandra Dhandapani and her team are responsible for the technology supporting Capital One Auto Finance, one of the largest au... More View all posts
As Senior Vice President and Divisional Chief Information Officer for Capital One’s Financial Services Division, Chandra Dhandapani and her team are responsible for the technology supporting Capital One Auto Finance, one of the largest auto lenders in the nation and Home Loans, a top 25 residential Mortgage business in the U.S. which tenders mortgages and home equity loans to residential consumers. In addition, Dhandapani and team provide shared systems capabilities for some of Capital One’s Bank operations. Dhandapani joined Capital One in December 1998. Capital One Financial Corporation, headquartered in McLean, Virginia, is a diversified Fortune 200 company with more than 50 million customer accounts worldwide and one of the most recognized brands in America. Through its national lending and deposits businesses and banking franchise in Louisiana, Texas, Maryland, Virginia, Washington, DC and the New York region, Capital One offers a wide range of financial products, including credit cards, auto loans, small business loans, commercial loans, deposits and savings products. "COF" is listed on the NYSE and included in the S&P 100 index. Dhandapani previously served as Vice President of Customer and Funding Operations for Capital One Auto Finance where she was responsible for servicing a $20 billion portfolio. Prior to that, she was Vice President of Marketing and Analysis for Capital One Auto Finance. In this role, Dhandapani developed product strategy, pricing and valuations for a $4 billion Direct to Consumer Auto Finance business. Dhandapani began her career at Capital One in the Information Technology department for the Auto Finance division where she was responsible for technology delivery, project management and architecture. Before coming to the US in 1997, Dhandapani served as a Client Services Manager for a large advertising agency. In that role, Dhandapani led the advertising strategy for a leading national brand of consumer durables in Bangalore, India. Prior to that, she led a World Bank program promoting the development of the silk industry in India. Dhandapani obtained her first MBA in Marketing and Finance while in India and her second MBA in Information Systems from the University of Texas at Arlington. She lives in Dallas, Texas and enjoys spending time with her husband, a technology entrepreneur, and their son. Less View all posts