General

Homogeneous IT Outsourcing Delivery: Are We there Yet?

General - Homogeneous IT Outsourcing Delivery: Are We there Yet?

When we go to a global burger chain (you know who!) anywhere in the world, we expect the same experience and product quality and get what we expect. Organizations who have embraced IT outsourcing at a global level have similar expectations. However, for the most part, the expectations are not being met and the cultural differences are used as scapegoat. Can we do better? How?

Contributors

Kevin M. Campbell

Kevin M. Campbell, Group Chief Executive - Outsourcing, Accenture

Kevin Campbell is responsible for Accenture's $7.84B outsourcing business, which provides application, infrastructure and business process services to more than 625 clients globally. He leads a team of 70,000+ professionals. Accenture's out... More   View all posts
Simon Telfer-Smith

Simon Telfer-Smith, VP Information Technology, Elekta Group

Elekta is an international medical technology group, providing oncologists, radiation therapists, neurosurgeons and many other medical specialists with state of the art tools to fight serious disease. Elekta provides advanced clinical solut... More   View all posts
James A. (Jim) Fortner

James A. (Jim) Fortner, Director, Global Business Services, Infrastructure Services & Governance, P&G

Jim Fortner is Director of Procter and Gamble's Global Business Services, Infrastructure Services & Governance organization. His current responsibilities include delivery of IT infrastructure, application and end-user services to P&... More   View all posts
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