Homogeneous IT Outsourcing Delivery: Are We there Yet?

Homogeneous IT Outsourcing Delivery: Are We there Yet?

When we go to a global burger chain (you know who!) anywhere in the world, we expect the same experience and product quality and get what we expect. Organizations who have embraced IT outsourcing at a global level have similar expectations. However, for the most part, the expectations are not being met and the cultural differences are used as scapegoat. Can we do better? How?


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Kevin M. Campbell

Kevin M. Campbell, Group Chief Executive - Outsourcing, Accenture

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James A. (Jim) Fortner

James A. (Jim) Fortner, Director, Global Business Services, Infrastructure Services & Governance, P&G

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Kevin M. Campbell


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