Innovation

Getting New Business from Current Customers

Innovation - Getting New Business from Current Customers

Lately, new customers are hard to come by. What about focusing our attention on our current customers and getting more (and maybe additional) business from them? What would it take to get our current customers to use us more? Can IT help?

Contributors

Donald F. Martin

Donald F. Martin, Vice President and CIO, Armstrong World Industries

Don is vice president and chief information officer of Armstrong World Industries where he is currently managing several web initiatives. Don came to Armstrong in March 2002 from OfficeMax where he was vice president of Information Systems.... More   View all posts
Merv Tarde

Merv Tarde, VP, Information Technology and Chief Information Officer, Vice President of Facilities and Property Management, , Interstate Battery System of America, Inc.

Merv Tarde has served as the Chief Information Officer of Interstate Batteries since August 1998. Prior to joining Interstate Batteries, Merv spent more than 20 years in the telecom industry beginning with Bell Laboratories and ending with ... More   View all posts
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