The expectation of IT and the CIO has risen to the point that innovation and finding value outside of operations is a necessity. IT can no longer just allow projects to keep running, but in many cases, working on new ideas to improve simply doesn’t fit the resource plan. But what if through Lean Manufacturing inspired principles, IT was able to gain some head room to invest in innovation within IT and the rest of the business? This was the idea at Steelcase, where focusing on continuous improvement meant getting the entire IT organization to adopt the vocabulary of the factory floor. So how did Steelcase’s IT create strategies to achieve those breakthrough improvements?
Bob Krestakos, VP, CIO & Americas Operations, Steelcase Inc.
Bob Krestakos is chief information officer at Steelcase Inc., the global leader in the office furniture industry. Steelcase delivers a better work experience to its customers by providing products, services and insights into the ways people... More View all posts
Bob Krestakos is chief information officer at Steelcase Inc., the global leader in the office furniture industry. Steelcase delivers a better work experience to its customers by providing products, services and insights into the ways people work. Its portfolio includes architecture, furniture and technology products. Named to this role in July 2007, Bob oversees all global Information Technology groups and services at Steelcase. Previously, Bob was vice president, Global Technology Infrastructure (appointed July 2005). In that role, he co-led global IT services at Steelcase, with responsibility for systems, networks and associated technical services for all of Steelcase, including North America, International and the Steelcase Design Partnership companies. Bob joined Steelcase in 1992 as a consulting and systems programmer, responsible for the design, implementation and support of the data communications network. Other roles he has held with the company are manager of Network Services (August – December 1997), overseeing the implementation and support of the voice and data communications infrastructure for Steelcase North America; director of the Business Technology Group, (December 1997 – October 2002), responsible for the design and implementation of the infrastructure systems of Steelcase North America; and director of Technical Services and Operations (October 2002 – July 2005), responsible for all aspects of Steelcase North America’s technology infrastructure, including the deployment, operation and support of the infrastructure’s hardware and software systems. Prior to joining Steelcase, Bob worked for Digital Equipment Corporation in New Hampshire from July 1984 to September 1992, where he was a principal software engineer. In that role, he designed and implemented major software systems for transaction processing, network communication and database integration systems. Less View all posts
Robert Hendriksen, Plant Manager, Kentwood West, Steelcase
Bob started at Steelcase fresh out of high school in 1988 working on the production line, assembling file cabinets. Over the years, Bob was given opportunities to work in a variety of Operations and Product Development roles, including Dir... More View all posts
Bob started at Steelcase fresh out of high school in 1988 working on the production line, assembling file cabinets. Over the years, Bob was given opportunities to work in a variety of Operations and Product Development roles, including Director of Lean / Continuous Improvement, Plant Manager of our Seating operation, and Director of Operations Integration, working to integrate the various elements of Operations to function more effectively, as well as to integrate the latest technology into manufacturing. As of January 2014, Bob is once again responsible for a manufacturing operation. This time Steelcase’s Kentwood plant. Less View all posts