Bill serves Sourcing & Vendor Management professionals, with primary research responsibility for application sourcing strategies. In this role, Bill advises Sourcing & Vendor Management professionals on successful outsourcing and service management strategies involving both global and offshore/nearshore providers. Bill has more than 15 years of experience in technology and business consulting. He came to Forrester with the acquisition of Giga Information Group. At Giga, Bill was responsible for a variety of sourcing research topics, including managed services, IT outsourcing, and hosting. Prior to joining Giga, Bill was an analyst at Hurwitz Group, where he was responsible for all services-related coverage, including managed applications services. Prior to Hurwitz Group, Bill worked at CSC Index, where he directed research for a multiclient program for application delivery executives. Prior to that, he was director of research for New Science Associates, a research firm acquired by Gartner Group in 1993. Bill has written numerous groundbreaking reports on service delivery issues and trends and has delivered many well-received presentations on a variety of topics, including successful applications outsourcing and business process outsourcing strategies. He has been quoted frequently in both industry and business publications, including BusinessWeek, The Wall Street Journal, Financial Times, Investor's Business Daily, and the Financial Post. Less   View all posts

Steve Phillips is senior vice president and chief information officer for Avnet, Inc., reporting to Avnet Chief Operating Officer Rick Hamada. He is also a member of the Avnet Executive Board and a corporate officer. Steve came to Avnet with the 2005 acquisition of Memec, where he had served as senior vice president and chief information officer since 2004. Prior to joining Memec, Steve was senior vice president and chief information officer for Gateway Inc. He joined Gateway in 1999 and served as vice president of information technology (IT) in London and San Diego before his appointment in 2003 as chief information officer. Between 1996 and 1999, he worked for Diageo, the international food and drinks group, where he was information technology director for its European foods division. He previously spent eight years in a variety of leadership roles at Thorn EMI, a UK defense-electronics company. In May 2007 he was elected to the board of directors of the Arizona Technology Council. During the same month he was named to eWeek's Top 100 CIOs. Ranked No. 56, Mr. Phillips was referenced as being "a leader in IT best practices and a big proponent of business intelligence solutions." Less   View all posts