Does Your IT Helpdesk Help?

Does Your IT Helpdesk Help?

The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, “”service desk”” with “”ITIL”” expected to provide a virtual weapon and the department to become a proactive army that anticipates and annihilates enterprise wide IT problems. Is that truly the case?


    • Barry Carter, Corporate Information Officer (CIO), Alliance Data Systems
    • Vinny Licht, Chief Information Officer, TAUCK WORLD DISCOVERY

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Barry Carter

Barry Carter, Corporate Information Officer (CIO), Alliance Data Systems

Barry Carter is Corporate Information Officer (CIO) for Alliance Data Systems. He joined the company in August 2004. He is responsible for the shared information technology needs of eight lines of business and includes Corporate Application... More   View all posts
Vinny Licht

Vinny Licht, Chief Information Officer, TAUCK WORLD DISCOVERY

Vinny Licht joined Tauck World Discovery as Chief Information Officer in 2002 and has 30 years of experience with information technology. Vinny has led major implementation projects including the deployment of new systems to more than 20 co... More   View all posts
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Barry Carter


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