CXO

Dealing with IT Chargebacks

Dealing with IT Chargebacks

IT chargebacks promise better control of IT spending by making users more conscious about their IT resource requests, since it means they will end up paying for those resources. But what works in theory has turned out to be a nightmare in practice. Given that the idea has real merit, how can chargebacks be best implemented to get a real handle on IT costs?

Contributors

    • B. Lee Jones, Chief Information Officer, Stratex Networks
    • Carmi Levy, Senior Research Analyst, Info-Tech Research Group

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Contributors

B. Lee Jones

B. Lee Jones, Chief Information Officer, Stratex Networks

Lee Jones is the Chief Information Officer with Stratex Networks. Previously, Lee was a successful international technology consultant and has held senior IT management positions at Tandem Computers, Sierra Semiconductor Corp., United Techn... More   View all posts
Carmi Levy

Carmi Levy, Senior Research Analyst, Info-Tech Research Group

Carmi Levy is a Senior Research Analyst with Info-Tech Research Group. Previously, while working with the largest financial services firm in Canada, he oversaw the implementation of chargeback infrastructure within the service delivery envi... More   View all posts
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