CXO Innovation

CQI vs. Innovation in IT: Catch 22

CQI vs. Innovation in IT: Catch 22

Continuous Quality Improvement (CQI) in IT mandates that we implement standardized processes to ensure predictable execution and results and reduce error probabilities. Innovation on the other hand requires us to break the mold and think out of the box and even make mistakes. How can these two co-exist in an IT organization and deliver optimum value?


    • William H. Morgan, Executive Vice President and Chief Information Officer, The Philadelphia Stock Exchange (PHLX)
    • Sandra Palumbo, Research Fellow, The Yankee Group

Download Podcast

Apple PodcastGoogle PodcastSpotifyPandoraiHeartRadio, SoundCloud, TuneIn, and Stitcher. Find other syndication channels here or search CIO Talk Network podcast on any other app.

Explore More


William H. Morgan

William H. Morgan, Executive Vice President and Chief Information Officer, The Philadelphia Stock Exchange (PHLX)

William has been a member of the PHLX’s Technology Management Staff since 1982, serving in various technical and managerial capacities. He is responsible for the Financial Automation of the Philadelphia Stock Exchange (PHLX), and his mana... More   View all posts
Sandra Palumbo

Sandra Palumbo, Research Fellow, The Yankee Group

Sandra Palumbo, research fellow, reports into Yankee Group's Research Council. Her research focuses on cloud computing, enterprise mobility and service provider strategies, with particular emphasis on software as a service (SaaS), mobile ap... More   View all posts
Add Comment
Click here to post a comment


Automate Everything - The New Cupid for BPOs 1 MPU 300X250
William H. Morgan


Not Member Yet?


  • Name

  • Contact Info

  • About Yourself

  • Minimum length of 8 characters
  • Upload
  • Location

  • Professional Background

  • Other Social Profiles

  • Areas of Interest