Digital Transformation Others

Converging User and Platform Centric Agendas: A Case Study

Converging User and Platform Centric Agendas: A Case Study

The University of Arizona, wanting to deliver a consumer-grade, integrated, digital experience for its students, blended user-centered design and business architecture methodologies to uncover students’ top priorities and assess how best to deliver on each need based on the current platforms in its portfolio. Differentiating each platform’s role, unifying the experience across them, and deciding when to bridge gaps with full-stack custom applications was no easy task. In addition, remaining user-centric in the face of legacy platforms and budget constraints required a meet-in-the-middle approach. How best is the institution using the platforms it already has to address high priority needs of its end-users? How is it gearing up to remain user-centric in the face of platform constraints?

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Contributors

Darcy Van Patten

Darcy Van Patten, Chief Technology Officer, University of Arizona

As the Chief Technology Officer at the University of Arizona, Darcy lead IT departments focused on digital experiences and human/technology interactions - including CRM and marketing technologies, productivity and collaboration, student and... More   View all posts
Jennifer Ludwig

Jennifer Ludwig, Director, Strategic Interventions & Data Management, University of Arizona

Jennifer Ludwig is the Director of Strategic Interventions and Data Management for the Student Success & Retention Innovation Strategy Team. She supports institutional retention initiatives that include early academic warnings and acade... More   View all posts
Alex Underwood

Alex Underwood, University Registrar, University of Arizona

Alex Underwood is the University Registrar at The University of Arizona, since May 2019. Prior to joining Arizona, Alex served as the Executive Director of Academic Systems and Student Records for City Colleges of Chicago, the largest commu... More   View all posts

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Darcy Van Patten

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