Your ability to retain customers and increase lifetime value derived from them is dependent on how you manage the journey. They may pause and restart multiple times as well as change directions. Instead of leading them, we need to be beside them attending to their needs and desires keeping them comfortable. This would need to […]
About Contributor - Wayne Shurts
Wayne Shurts, Executive VP & Chief Technology Officer, Sysco
Wayne joined Sysco in October 2012, after serving as Executive Vice President and Chief Information Officer for SUPERVALU. Prior to that, he was with Cadbury Schweppes, first serving as Senior Vice President-Information Technology and then becoming CIO in 2008. He began his career in 1981 as a management trainee at Nabisco, where he stayed for 20 years, progressing through a series of roles with increasing responsibility, including Vice President-Sales Operations, Vice President-North American Supply Chain Process and Vice President-e-Business. He left Nabisco to become president of the Principles Group, a consulting firm, where he assisted companies such as IBM, Avaya, and Johnson & Johnson with technology-enabled business transformation strategies.
Wayne Shurts's Contributions
Cloud Computing, Big Data and mobility arguably share similar intrinsic features such as distribution, and geographical dispersion. How can you utilize these common intrinsic features to invite Big Data and mobility into your organization, leveraging an existing cloud infrastructure, at a low risk, low cost and with high resilience to meet changing business demand?
Almost everyone is tuned into social media in their personal lives, so it’s no surprise social media is making inroads into the business world as well. While businesses are using SM to connect with new customers externally, could IT use SM for better communication with its own business customers within the enterprise, and to better […]