Author - Vinny Licht

Vinny Licht joined Tauck World Discovery as Chief Information Officer in 2002 and has 30 years of experience with information technology. Vinny has led major implementation projects including the deployment of new systems to more than 20 countries around the world. Prior to joining Tauck, Vinny was an industry analyst and an IT Director at Avon Products, Inc. Vinny is a member of the Fairfield-Westchester chapter of the Society for Information Management. He is certified in Integrated Resource Management (CIRM) by APICS and has completed IT leadership education at Harvard University.

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Does Your IT Helpdesk Help?

The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, “”service...

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