Your ability to retain customers and increase lifetime value derived from them is dependent on how you manage the journey. They may pause and restart multiple times as well as change directions. Instead of leading them, we need to be beside them attending to their needs and desires keeping them comfortable. This would need to […]
About Contributor - V S. Parthasarathy
V S. Parthasarathy, Group CFO, Group CIO, President (Group M&A & Finance), Mahindra & Mahindra
V S Parthasarathy facilitates Mahindra Group in accomplishing its vision of being amongst the top 50 most admired brands in the world. He is a member of the think-tank of Mahindra Group’s supervisory board called the ‘Group Executive Board’. He is on the board of 15 group companies, and is also a memberof the Global IT Customer Advisory Board at CISCO. Partha started his career with Modi Xerox as a Management Trainee. Before joining Mahindra & Mahindra in 2000, he had risen to become the Associate Director at Xerox. At M&M, Parthasarathy has spearheaded functions like Finance, HR, M&A, IT and International Operations before he was appointed CFO – M&M. Parthasarathy holds a Bachelor’s Degree in Commerce and is a fellow member of the Institute of Chartered Accountants of India. He is Harvard Alumni of the 2011 batch for Advanced Management Program. He has also been part of Mahindra Group’s Senior Management team for Group strategy development, facilitated by Harvard Business School. He has received many accolades and recognitions in the field of Finance, M&A & IT. Some of the notable awards being CFO Hall of Fame from CFO India, ‘CFO of the Year’ 2013 from International Market Assessment (IMA) and the Best CFO of India Award by Corporate Excellence Awards.
V S. Parthasarathy's Contributions
The needs and preferences of the riders are changing in terms of experience they expect in and outside of the ride. How are product innovation, customer experience, and technology leaders working together to transform rider’s experience and make him a customer for life?
Posted by V.S. Parthasarathy on Tuesday, 07 June 2011 in Leadership/Management Recently I was on the CIO Talk Radio and we were discussing on the emerging and changing role of the Head of IT function and I was pleasantly surprised with the co-speaker introducing himself as the Head of CPO (Chief Process Officer). During the course […]
It’s been suggested that the role of the CIO is ready for a shift from “managing” information to optimizing the processes that uses the information. This defines a real a paradigm shift, one that drives change throughout the organization and could potential reduce costs company-wide, not just in IT. But how does a CIO make […]