Author - Tim Eager

Tim Eager is the Chief Technology Officer with InQuira, Inc., an enterprise software vendor of Intelligent Search solutions for websites and contact centers. Previously, Tim was an early executive at Answerfriend, a leading self-service software provider that merged with Electric Knowledge to form InQuira in 2002. Prior to Answerfriend, Tim served as CTO of International Integration Inc. (i-Cube).


Self Service or Disservice

There is a new trend towards providing self service portals, kiosks, and other mechanisms to reduce ongoing customer service costs. A customer may not want to...


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