Your ability to retain customers and increase lifetime value derived from them is dependent on how you manage the journey. They may pause and restart multiple...
Author - Stephen C. Savage
Stephen Savage is senior vice president and chief information officer at CA. Stephen manages the implementation of the global ERP system and oversees the internal adoption and implementation of CA solutions based on the company's Enterprise IT Management (EITM) vision.
He has also been responsible for corporate strategy and SOX compliance and has held international roles within CA, which included running the Application Products Group in Europe as well as European professional services. Earlier in his career, Stephen was general manager of Singer Sewing Machine Corporation.
Effective communication with internal/external constituents and customers is key to achieving success in business and IT. How well are we doing on that front...
