Customer Experience (CX) is key to an organization’s success. It is all the rave today and organizations are reporting that they are heavily focusing on...
Author - Sherif Mityas
Sherif Mityas is the Chief Information Officer and Chief Strategy Officer for TGI FRIDAYS with oversight for the Brand’s Strategy, Technology, and Digital efforts. Mr. Mityas has more than 20 years’ experience in the retail and hospitality industries in both senior consulting and executive industry roles. Prior to joining TGI FRIDAYS, Mr. Mityas served as the Managing Partner for JS Consulting and as the Chief Executive Officer for Hollywood Video/Movie Gallery. Mr. Mityas received a B.S. degree in aerospace engineering from Boston University, a M.S. in mechanical engineering from Rensellaer Polytechnic Institute and an M.B.A. from Northwestern’s Kellogg School of Management.
From a scale of 1-10, most organizations rate their Data and Analytics teams to be at level 2-3. What’s the holdup? What’s the right approach to...
