While organizations are still grappling with adoption of ITIL we are now looking at ITIL Refresh i.e. Version 3. The current version of ITIL (Version 2)...
Author - Sharon Taylor
Sharon Taylor is the Chief Architect for ITIL and ITIL Refresh. Sharon is the Chair of the itSMF International Publications Executive Committee, responsible for ensuring global quality publications in over 30 countries, and is at the centre of best practice development and endorsement. She is also the President of the North American Institute of Certified Service Management Professionals, a sister organization to the UK Institute of Service Management.
