For decades, companies have implemented CI to improve and simplify processes, eliminate waste, reduce response time, and improve quality & customer service...
Author - Shailesh Grover
Shailesh Grover is the Global Head of Quality and Continuous Improvement at Barclays Bank PLC, since July 2007.
He has over 20 years of experience at various levels within global organizations. For the past 10 years his core focus has been organizational transformation/change.
Shailesh is a Change agent with a reputation for aligning IT and business strategies, championing organizational learning, integrating end-to-end Business & IT processes, and turning around underperforming organizations. He has extensive experience improving Customer value & experience, Colleagues experience and Company Performance by leveraging best practices like Six Sigma, Lean, and AGILE, etc..
Prior to Barclays, some of the roles Shailesh has held are - Executive Director at the new ATT – World’s largest telecommunications company, Senior Director at Cingular Wireless – Largest Wireless Service Provider in the US, General Manager at ATT Wireless, VP Technology Architecture at NextCard – world’s first true online only credit card company, to name a few.