Donald Rumsfeld’s recent book might help you answer that question – or perhaps the WSJ excerpts below will suffice and save you from reading his 815 page...
Author - Mike Kozlowski
Mike has 30 years of experience in Information Technology, with a variety of strategic and tactical systems. These included providing custom handheld terminals to 2,000 field reps, implementing two CRM systems, and experiencing the thrills of three ERP implementations. He’s been CIO and VP of I.T. for Rust-Oleum Corporation for ten years, building a new staff on his arrival to support their just-installed SAP system.
Prior to that he led IT for the Gas Research Institute where he re-invigorated the IT staff, directed a PeopleSoft system implementation, and helped the organization migrate their mentality and culture from being federally-funded to operating on a for-profit basis.
A substantial part of Mike’s experience spanned 20 years with Keebler Company. He was part of their very challenging SAP implementation, a 2 year plus, $50MM effort. It was, world-wide, the highest transaction volume SAP implementation at that time. Mike believes in the value of IT building relationships and truly partnering with the organization, drawing on experiences when he was a 'customer' of the IT group and observed what worked and what didn’t.