A well defined IT delivery process minimizes risk and increases rate of success and requires appropriate time and effort for checks and balances. Meanwhile, IT...
Author - Mike Kistner
Mike Kistner is senior vice president of technology and operations for Dallas-based Pegasus Solutions, a global leader in providing technology and services to hotels and travel distributors. Mike joined Pegasus from Best Western International, Inc., where he was chief information officer and senior vice president of distribution, responsible for worldwide systems development and management. Previously, Mike served as senior vice president at Cendant Corp. and Executive Vice President of operations with Super 8 Motels. He is the current chairman of the E-Commerce Committee of the American Hotel & Lodging Association. From 2000 to 2005, he served as chairman of the Open Travel Alliance (OTA).
