About this think tank A CIO Talk Network virtual think tank, recorded on August 20, 2026 and moderated by Sanjog Aul, with seven senior leaders from Novant...
Author - Michelle Crovo
Michelle Crovo has 14+ years experience across both external-facing contact centers and internal service desks, implementing transformational changes and supporting global initiatives. She has supported multiple industries and has experience across people, process and technology capabilities in the contact center space. Michelle shines in her ability to balance a focus on agent and customer experience alongside operational efficiency and effectiveness.
