Till date, there are a very few adopters who have success stories to tell. Either the CRM deployments have been total fiascos OR have failed to deliver...
Author - Michael Schreiber
Michael Schreiber is the Executive Vice President, Enterprise Services and is responsible for United Way of America's P&L based business activities, including United eWay, as well as all of the national organization's technology infrastructure and initiatives. Prior to joining United Way of America in 2001, Michael worked for Deloitte Consulting where he helped to build an eBusiness Strategy suite of services. His work clients represented a broad range of organizations including the Philadelphia Eagles, the South African National Government, and the Commonwealth of Kentucky. Michael was also responsible for creating and running Deloitte Consulting's national non-profit practice in the United States.