Supply chain management has never been a piece of cake. There are challenges related to cost fluctuations, supply disruptions, transportation capacity...
Author - Michael J. Naatz
As chief customer officer, Mike Naatz leads the sales, information technology, customer service and quality teams for YRC Worldwide. Named to the position in 2010, he is responsible for strategies that deliver an integrated experience for YRC Worldwide customers through alignment of key customer-facing activities and touch points. Naatz served previously as chief information and service officer, leading technology, customer service, revenue management, billing and quality for YRC Worldwide. Before that, Naatz was chief integration officer, where he led the enterprise-wide program management efforts in support of the successful integration of Yellow and Roadway. Naatz has more than 17 years of transportation and logistics experience spanning a variety of industries. Prior to joining YRC Worldwide, he served as vice president and chief information officer for USF. He joined USF in 1994 and held various management and executive positions in operations and information technology. He also held general management positions with SK Hand Tool and Westvaco. Naatz received an MBA from Northwestern University Kellogg School of Management and a bachelor of science degree in economics from the University of Illinois. He also earned a certificate in distribution management from DePaul University. Naatz is a NPTC Certified Transportation Professional and member of the Council of Supply Chain Management Professionals. He is also a member of the board of directors for the Boys and Girls Clubs of Greater Kansas City.
