If appropriately harnessed, even the small ideas can lead to a big impact on the way we acquire, serve, and retain our customers. But how to keep those ideas...
Author - Miao Song
Miao joined MARS in Jan 2018 as Global Chief Information Officer of global Petcare. Prior to MARS , she worked in Johnson& Johnson as VP/CIO. She has over 23 years of global experience in IT industry, with broad exposure to the Oil/Energy/Natural Resources as well as Consumer Goods and Health Care business, having worked for Royal Dutch Shell for 14 years, Nestle for 5 years . She has extensive IT Management experience, having headed all IT disciplines in both global and regional capacity – Strategy and Planning, Program Management, Project Delivery, Delivery Management (Application and Infrastructure Support and Operations), Business Systems Management, Business Engagement, IT Supplier Management, and IT transformation. Miao graduated from the Peking University with a Bachelor’s degree in Computer Science and master degree of Business Administration. Miao has been living and working in China, Switzerland, the Netherlands and Singapore and Belgium, etc. She is a strong sponsor and supporter of Diversity and Inclusiveness, she headed the Netherlands D&I council, also led IT Women Leadership Institution in Johnson & Johnson.
