Author - Mark Gay

Mark Gay is a digital thought leader and technologist currently working to drive digital transformation within the insurance industry as Chief Information Officer of QBE Insurance Australia Pacific. With over 25 years’ experience driving change in global roles across education, logistics, financial services, and entertainment industries, Mark’s true passion lies in helping organisations transition from analogue to digital. Mark holds a Master of Entrepreneurship and Innovation (MEI) from Swinburne University, is a graduate member of the Australian Institute of Company Directors (AICD) and was recognised as the Australian CIO of the year in 2016 ( and the Australian Financial Services CIO of the year in 2017 (


Adopting AI for Customer Service

To become the company your customer wants you to be, your customer experience needs to exceed expectations. Effective adoption of AI-powered people, processes...


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