Malcolm Fry is a recognized expert with Masters level ITIL certification and serves as an Independent Executive Advisor to BMC Software. Malcolm is the author of four best selling books on IT service and support and is regularly contacted as a source of information by technology journalists. In addition, he is the solo performer in a highly successful, best selling video series made for the Help Desk Institute. Malcolm has recently been invited to become a member of the ITIL Advisory Group. Michael recently recorded a new DVD for Help Desk Institute on the subject of the Service Desk and IT Service Delivery. He also authored a book 'Step-by-step Guide to Building a CMDB' to be published in late October 2006.