In global outsourcing, it is not uncommon to have multiple vendors to reduce risks. But, can we rely on competitors to work together as one happy family, and...
Author - Les Mara
Les has had a 25 year career in the Services Industry, working for companies such as Capgemini. Over this time Les has worked in most industry sectors including pharma, automotive, and manufacturing, and with many significant organisations throughout Europe such as Glaxo, Ericsson, SKF, GM, and ICI, on challenging business change & Outsourcing programmes. For the past 5 years Les has focused his efforts on developing the BPO Services market in Europe with confidential clients.