They are highly mobile and demand constant connectivity. They desire personalization and choice in whatever they do. They work to live, not live to work. They...
Author - John P. Gillispie
John P. Gillispie oversees Iowa state government's two key technology operations. As Executive Director of the Iowa Communications Network (ICN), Gillispie oversees management of a unique state-owned fiber optic network, through which Iowans access distance learning and training opportunities, government services, telemedicine, and telejustice via high-speed Internet and interactive videoconferencing. In fiscal year 2008, ICN customers benefitted from over 200,000 hours of videoconferencing. John also serves as the Chief Operating Officer for the Information Technology Enterprise of the Iowa Department of Administrative Services and as the designated Chief Information Officer for Iowa. John is currently the Past-President of the National Association of State Chief Information Officers (NASCIO), an organization of state chief information officers and information technology executives and managers from state governments across the United States and US territories. Other NASCIO positions Gillispie has occupied include Vice-President and Secretary/Treasurer..
There is a huge opportunity cost, when IT resource needs cannot be met quickly and cost effectively. Some problems include: an IT that is unaware of budget...
More and more US companies have been adopting ITIL best practices in combination with 6 Sigma, CoBIT and other existing frameworks. Is ITIL really delivering...