Author - John Foley

John has 13 years experience as an IT architect, manager and director in Alcatel-Lucent and 15 years experience as an engineer and manager in Bell Labs He currently supports the deployment of the new IT Common Support Model, which includes IT Service Management and Identity & Access Management processes. During his management career in Alcatel-Lucent, John has partnered with the science areas of the company to develop early IT trails to speed the incubation of new technologies. He was the program director and solution architect of the transformational IT Service Management initiative. Since 2005, JOhn has been sought as a speaker regarding the value proposition of ITSM and ITIL at the CIO Forum, the HP Software Forum, the HP Regional Sales Symposium, the IT Service Management Forum, the IT Business Forum and the Society for Information Management. John is ITIL Foundation certified and ITIL Practitioner certified for various ITIL processes.


Leveraging ITSM Beyond IT

IT Services Management (ITSM) started as a set of best practices to deliver better IT. However, the execution touches almost every area of business...


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