About this think tank A CIO Talk Network virtual think tank, recorded on August 20, 2026 and moderated by Sanjog Aul, with seven senior leaders from Novant...
Author - Joan Cox
Joan Cox brings over 30 years of healthcare experience to transforming health systems and culture around patient care. She currently serves as Chief Experience Officer and VP at LifeBridge Health, a regional healthcare system in northwest Baltimore, where she leads initiatives spanning executive rounding, physician communication coaching, and HCAHPS/patient experience improvement. Joan holds CPXP (Certified Patient Experience Professional) and Certified Physician Coach credentials and is a sought-after national thought leader and speaker on patient experience strategy. She partners with health systems to build practical, measurable tools, from physician coaching frameworks to organizational tool kits, that turn patient experience goals into lasting cultural transformation.
