The free flow of information has given today’s consumer more choices about purchasing and the power to respond quickly and effectively about what they like or...
Author - Jeanne Bliss
As the customer leadership executive for five large U.S. market leaders, Jeanne fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to the brands’ customer experience.
At Lands’ End, Inc. she reported to the company’s founder as leader for the Lands’ End customer experience. She was Senior Vice President of Franchise Services for Coldwell Banker Corporation. Jeanne served Allstate Corporation as Vice President of Customer Loyalty & Retention. She was Microsoft Corporation’s General Manager of Worldwide Customer & Partner Loyalty. At Mazda Motor of America she initiated the brand’s retention effort.
After 25 years as the customer experience executive in five major US corporations, Jeanne founded Customer Bliss in order to create clarity and an actionable path for driving profitability through customer focus. Jeanne Bliss helps companies transform their thinking by bringing the silo-based operations together to understand the customer perspective. She helps gain consensus on the desired customer experience and required hand-offs for optimum performance. And she coaches leaders to unite their culture by overcoming the issues creating a chasm between themselves and their customers.
Her two best-selling books are “Chief Customer Officer: Getting Past Lip Service to Passionate Action,” and “I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.” She is cofounder of the CXPA, Customer Experience Professionals’ Association.