In order to retain customers, businesses need to continually deliver new, improved and integrated experiences, both in the physical and digital realm. To that...
Author - Jamie Armistead
Since joining Bank of the West, Jamie Armistead has led the transformation of the bank's digital channels. Under his leadership, Bank of the West has transformed its mobile and online capabilities. In 2015, he was named one of American Banker's / Bank Technology News' Digital Bankers of the Year.
Beginning in 2013, Bank of the West was the first bank in North America to offer Quick Balance, which provides customers with pre-login account balances on mobile. In 2014, the Bank was one of the first to market with “Scan-to-Pay” capability, which allows mobile customers to pay their bills by taking a photo of a bill stub. In May 2015, the redesign of Bank of the West’s online banking service for personal and small business customers was unveiled.
Under Jamie’s leadership and the bank’s strategic digital focus, his team brought to market a number of award-winning services while enabling customers’ to interact with Bank of the West based on their multi-channel preferences in order to meet their specific needs.
Prior to joining Bank of the West, Jamie spent eleven years in Digital Channels at Bank of America.