For as much as the current generation loves to bash the 20-somethings entering into the workforce and assign clichés about their demeanor and work ethic, the...
Author - Greg Schwartz
Greg Schwartz is chief information officer and senior vice president of Information Technology services for USAA, a leading financial services company headquartered in San Antonio, Texas, with offices throughout the United States and Europe. The association has been serving military families since 1922 and has become well known for its exceptional service, offering its more than 10 million members a full range of insurance, banking and investment products, financial advice and planning, and other services designed to help them meet their financial needs.
Greg is responsible for ensuring that USAA’s information technology solutions effectively support USAA’s highly mobile members and their families, and he oversees the IT systems behind the multiple channels used to serve their financial needs.
Joining USAA as a computer programmer trainee straight out of college in 1983, Greg has held many diverse leadership positions during his 30-year tenure, culminating with his appointment to CIO in May 2004.
In each of the years Greg has served as CIO, USAA has been recognized as one of the top companies to work for in Computerworld Magazine’s annual “100 Best Places to Work in IT” program. In 2012, USAA ranked No. 1 on the list for the third consecutive year.
In 2010, Greg was named by Insurance & Technology (www.insurancetech.com) as an “Elite 8” outstanding insurance technology executive. In 2013, Greg became the first executive to receive the honor in two industries when Bank Systems & Technology (www.banktech.com), a sibling brand to Insurance & Technology, recognized him as one of its Elite 8 banking technology executives. In 2011, Computerworld also named Greg a “Premier 100” IT leader.
Greg has been and continues to be an integral part of his organization’s efforts to advance the cause of USAA members, the association and employees by leading major efforts such as institutionalizing project management and IT strategic planning; establishing USAA’s e-commerce and customer-relationship management programs—systems that now provide product-line integration and the application infrastructure that integrate the company’s diversified businesses; launching USAA.COM and USAA mobile applications and their associated infrastructure; and creating a state-of-the-art innovation lab for all employees across the enterprise. He provided leadership to USAA’s development and launch of Deposit@Home® in 2006 and Deposit@Mobile in 2009, two innovations that revolutionized the banking industry by enabling customers to deposit checks via PC scanners and smartphones.
Greg earned his bachelor's degree in Management Information Systems from Texas State University in 1982. He earned his master's degree in Finance from St. Mary's University where he graduated with honors in 1989.
